Thank you for shopping with Prunus (BNB NUTS AND SPICES). We aim to provide a seamless and reliable delivery experience. Please review our shipping policy below:
1. Order Processing Time:
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has been shipped.
2. Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times depend on your location:
- Local (within the same city): 1-3 business days
- National (within the same country): 3-7 business days
- International: 7-15 business days (subject to customs clearance).
3. Shipping Methods:
- We partner with reliable courier services to ensure timely and safe delivery of your products.
- You will be provided with a tracking number to monitor the progress of your shipment.
4. Order Delays:
- Delivery delays can occasionally occur due to unforeseen circumstances such as weather conditions, customs delays (for international orders), or other logistical issues.
- If your shipment is significantly delayed, please contact our customer service team at care@prunus.in.
5. Shipping Restrictions:
- Some regions or countries may have restrictions on certain types of dry fruits. Please ensure compliance with your local laws and regulations before placing an order.
6. Lost or Damaged Packages:
- If your package is lost or arrives damaged, please contact us within 48 hours of receipt. Include your order number and any relevant photos of the damage for faster resolution.
- We will work with you to replace the items or process a refund, subject to our discretion.
7. Returns and Refunds:
- Refer to our Return Policy for detailed information on returns, refunds, and exchanges.
8. International Shipping:
- Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
- Please check your country’s import regulations for specific rules regarding dry fruit imports.
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: care@prunus.in
- Phone: +91 96677 94577
- Business Hours: 9:00 AM to 6:00 PM, Monday to Friday
Thank you for choosing Prunus (BNB NUTS AND SPICES). We appreciate your business and look forward to serving you!